SAFE CHAT uses encrypted communication, user-controlled permissions, and privacy-focused safety tools to protect sensitive conversations and emergency information. This page summarizes the security measures built into the SafeChat platform.
1. Our Commitment
Security and privacy are core to SafeChat's mission as a personal safety platform. We apply encryption to data in transit and at rest, minimize what we store, and design features — like anonymous organization chat and SOS-only location sharing — so that sensitive information is only ever visible to the people who need it.
2. Encryption in Transit
All traffic between the SafeChat mobile app, admin panel, and our servers is
encrypted using TLS (HTTPS). Our servers redirect plain HTTP requests to HTTPS and
send the Strict-Transport-Security header so that browsers and apps
only connect over an encrypted channel.
3. Encryption at Rest
Sensitive data stored in our database is encrypted at the field level using AES-256-GCM, including:
- Chat message content and conversation previews
- SOS emergency location coordinates and addresses
- Location history shared with your safety networks
Each value is encrypted with a unique random initialization vector before it is written to the database, so identical values never produce identical ciphertext.
4. Anonymous Organization Chat
When you contact an organization (such as a hospital, police department, or NGO) anonymously, SafeChat does not reveal your name or profile photo to that organization. This protection applies to the conversation list, individual conversation views, and real-time chat messages.
5. SOS-Only Location Sharing
SafeChat does not track your location in the background. Your device's location is only requested at the moment you trigger an SOS alert, and it is shared solely with your safety network and the responding organization for that emergency. Any future feature that shares your location with a safety network outside of an SOS will always require an explicit, one-time action from you — never automatic or periodic sharing.
6. Evidence and File Uploads
Files you upload as evidence for an incident report are encrypted before they are written to disk and can only be retrieved by you or an authorized administrator. Profile pictures and other public images remain accessible so they can be displayed throughout the app.
7. Reporting a Security Issue
If you believe you've found a security vulnerability in SafeChat, please contact us at security@safechat.app. We appreciate responsible disclosure and will respond as quickly as possible.